Validación de una escala predictiva para la deserción laboral en empresas: una revisión bibliométrica
DOI:
https://doi.org/10.5281/zenodo.17645422Palabras clave:
deserción laboral, escalas predictivas, validaciónResumen
El estudio analizó la producción científica mundial sobre la validación de escalas predictivas de deserción o intención de abandono laboral en empresas. Se utilizó un enfoque cuantitativo, con alcance descriptivo y exploratorio, de diseño no experimental y corte transversal. La búsqueda se realizó en las bases Scopus y Web of Science mediante ecuaciones con descriptores y operadores booleanos. La selección de los estudios se llevó a cabo en tres etapas, siguiendo el diagrama PRISMA. En total, se analizaron 58 registros con la herramienta Bibliometrix (RStudio). Los resultados muestran un crecimiento sostenido de la producción científica, con un aumento anual promedio del 25,89% entre 2015 y 2025. Los principales contribuyentes fueron el autor Redelinghuys, K., la revista SA Journal of Industrial Psychology, la Universidad de Western Cape y los países Turquía, Estados Unidos y Sudáfrica. Asimismo, se identificaron clústeres conceptuales clave, relacionados con la intención de rotación, la satisfacción laboral, el compromiso afectivo y el estilo de liderazgo. Por otro lado, la internacionalización en las redes de colaboración entre autores resulta limitada. Finalmente, emergen temas innovadores como el liderazgo transformacional y la aplicación de machine learning para predecir la deserción laboral, reflejando las tendencias actuales en esta área de estudio.
Descargas
Referencias
Agapito, P., Polizzi, A., & Siqueira, M. (2015). Bem-estar no trabalho e percepção de sucesso na carreira como antecedentes de intenção de rotatividade. RAM. Revista de Administração Mackenzie, 16(6), 71–93. https://doi.org/10.1590/1678-69712015/administracao.v16n6p71-93
Ahmad, R., Aidara, S., Che Nawi, N. B., Permarupan, P. Y., Zainol, N. R. B., & Kakar, A. S. (2023). Turnover intention and its antecedents: The mediating role of work–life balance and the moderating role of job opportunity. Frontiers in Psychology, 14, 1–12. https://doi.org/10.3389/fpsyg.2023.1137945
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
Akbolat, M., Sezer, C., Ünal, Ö., Amarat, M., & Durmuş, A. (2021). The effects of direct violence and witnessed violence on the future fear of violence and turnover intention: A study of health employees. Current Psychology, 40(9), 4684–4690. https://doi.org/10.1007/s12144-019-00410-x
Amponsah-Tawiah, K., Ntow, M. A. O., & Mensah, J. (2016). Occupational Health and Safety Management and Turnover Intention in the Ghanaian Mining Sector. Safety and Health at Work, 7(1), 12–17. https://doi.org/10.1016/j.shaw.2015.08.002
Baheer, R., Khan, K. I., & Mahmood, S. (2024). Unveiling the consequences of dark tetrad personality traits among female employees: linking cyberbullying and mental health with workplace outcomes. International Journal of Work Organisation and Emotion, 15(4), 305–330. https://doi.org/10.1504/IJWOE.2024.143168
Bajaba, S., Tahlil Azim, M., & Aftab Uddin, M. (2022). Social Support and Employee Turnover Intention: Mediating Role of Work-Family Conflict. Review of Business Management, 24(1), 48–65. https://doi.org/10.7819/rbgn.v24i1.4153
Bothma, C. F. C., & Roodt, G. (2013). The validation of the turnover intention scale. SA Journal of Human Resource Management, 11(1). https://doi.org/10.4102/sajhrm.v11i1.507
Butenko, D., Rinaldi, M., Brinchmann, B., Killackey, E., Johnsen, E., & Mykletun, A. (2022). Turnover of IPS employment specialists: Rates and predictors. Journal of Vocational Rehabilitation, 57(1), 23–32. https://doi.org/10.3233/JVR-221195
Buyukyilmaz, O., & Kara, C. (2024). Linking leaders’ toxic leadership behaviors to employee attitudes and behaviors. Serbian Journal of Management, 19(2), 393–412. https://doi.org/10.5937/sjm19-43650
Çelik, M. (2018). The Effect of Psychological Capital Level of Employees on Workplace Stress and Employee Turnover Intention. Innovar, 28(68), 67–75. https://doi.org/10.15446/innovar.v28n68.70472
Chun-jiang, Y., Dan, L., & Cheng-cheng, M. (2019). Job embeddedness in China: An analysis of concept, structure and scale. Journal of Industrial Engineering and Engineering Management, 33(1), 122–133. https://doi.org/https://doi.org/10.13587/j.cnki.jieem.2019.01.013
Cropanzano, R., & Mitchell, M. S. (2005). Social Exchange Theory: An interdisciplinary review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
De Giorgio, A., Barattucci, M., Teresi, M., Raulli, G., Ballone, C., Ramaci, T., & Pagliaro, S. (2023). Organizational identification as a trigger for personal well‐being: Associations with happiness and stress through job outcomes. Journal of Community & Applied Social Psychology, 33(1), 138–151. https://doi.org/10.1002/casp.2648
Deshpande, A., & Gupta, R. (2021). Newcomer retention – an investigation on Indian IT industry. Management Decision, 59(4), 787–800. https://doi.org/10.1108/MD-02-2019-0233
Erişen, M. A., Yılmaz, F. Ö., Filiz, E., & Karataş, C. (2025). Workplace Bullying and Its Impact on Nurses’ Turnover Intentions: A Cross-Sectional Study. International Journal of Bullying Prevention. https://doi.org/10.1007/s42380-025-00305-5
Francis, B., Ahmad, R., & Abdullah, S. (2023). A bibliometric analysis on turnover intention. International Journal of Business and Society, 24(2), 651–676. https://doi.org/10.33736/ijbs.5950.2023
Funk, M., & Lorenz, T. (2024). Assessing age discrimination in workplaces: psychometric exploration of the Workplace Age Discrimination Scale (WADS-G). Frontiers in Psychology, 15. https://doi.org/10.3389/fpsyg.2024.1345923
Galanis, P., Katsiroumpa, A., Vraka, I., Konstantakopoulou, O., Moisoglou, I., Gallos, P., & Kaitelidou, D. (2023). Quiet quitting among employees: a proposed cut-off score for the “Quiet Quitting” Scale. Archives of Hellenic Medicine, 41(3), 381–387. https://doi.org/10.21203/rs.3.rs-3076541/v1
García Vivar, C., Ferraz-Torres, M., Escalada-Hernández, P., & Soto-Ruiz, N. (2025). Intention to leave the nursing profession due to mental health factors in Navarre (Spain) during the post.COVID-19 pandemic period. Anales Del Sistema Sanitario de Navarra, 48(1). https://doi.org/10.23938/ASSN.1110
Gelencsér, M., Kőmüves, Z. S., Hollósy-Vadász, G., & Szabó-Szentgróti, G. (2025). Modelling employee retention in small and medium-sized enterprises and large enterprises in a dynamically changing business environment. International Journal of Organizational Analysis, 33(5), 1006–1038. https://doi.org/10.1108/IJOA-09-2023-3961
Gharbi, H., Touzi, W., & Aliane, N. (2023). Exploring the relationship between procedural justice and turnover intention: the mediating effects of social influence and psychological safety. Journal of Modern Project Management, 11(2), 99–113. https://doi.org/10.19255/JMPM03207
Gip, H., Guchait, P., & Madera, J. M. (2024). Perceived inclusion climate for leader diversity: conceptualization and scale development. International Journal of Contemporary Hospitality Management, 36(13), 77–96. https://doi.org/10.1108/IJCHM-09-2023-1378
Haynes, S. (2024). Bridging a Gap in the Workers’ Compensation System: A Scale Development and Validation of an Employee Workers’ Compensation Experience Scale. Compensation & Benefits Review, 56(4), 232–248. https://doi.org/10.1177/08863687231225257
Houle, S. A., Rich, B. L., Comeau, C. A., Blais, A.-R., & Morin, A. J. S. (2022). The Job Engagement Scale: Development and Validation of a Short Form in English and French. Journal of Business and Psychology, 37(5), 877–896. https://doi.org/10.1007/s10869-021-09782-z
Ike, O. O., Ugwu, L. E., Enwereuzor, I. K., Eze, I. C., Omeje, O., & Okonkwo, E. (2023). Expanded-multidimensional turnover intentions: Scale development and validation. BMC Psychology, 11(1), 271. https://doi.org/10.1186/s40359-023-01303-2
Janse van Rensburg, C., Rothmann, S. I., & Diedericks, E. (2017). Person-environment fit, flourishing and intention to leave in universities of technology in South Africa. SA Journal of Industrial Psychology, 43(0). https://doi.org/10.4102/sajip.v43i0.1422
Jayaratne, M., & Jayatilleke, B. (2022). Predicting job-hopping motive of candidates using answers to open-ended interview questions. Journal of Computational Social Science, 5(1), 611–628. https://doi.org/10.1007/s42001-021-00138-4
Kalani, S., Esfahani, M. D., & Khanlari, P. (2024). A Persian validation of the burnout assessment tool. BMC Public Health, 24(1), 1849. https://doi.org/10.1186/s12889-024-19314-y
Kim, S., & Kim, J. (2024). The mediating effect of job involvement in the relationship between tennis Instructors’ perceived organizational justice and turnover intentions: a multi-group analysis across generations. Frontiers in Sports and Active Living, 6. https://doi.org/10.3389/fspor.2024.1382751
Ladao, L., Lacap, J. P., Batac, J. A., Batac, J., & Dungo, J. M. (2022). The Mediating Effect of Perceived Organizational Support on the Relationship between Authentic Leadership and Turnover Intention. Asia-Pacific Social Science Review, 22(1). https://doi.org/10.59588/2350-8329.1438
Mamatoğlu, N., & Aksoy, Ş. (2021). Covid – 19 Readiness Organizational Trust Scale. Cyprus Turkish Journal of Psychiatry & Psychology, 3(3). https://doi.org/10.35365/ctjpp.21.3.19
Manafi, S., Pattarin, F., Fabbri, T., & Fantoni, G. (2025). Predicting employee attrition and explaining its determinants. Expert Systems with Applications, 272, 2–18. https://doi.org/10.1016/j.eswa.2025.126575
Mañas-Rodríguez, M.-Á., Díaz-Fúnez, P.-A., Llopis-Marín, J., Nieto-Escámez, F., & Salvador-Ferrer, C. (2020). Relationship between transformational leadership, affective commitment and turnover intention of workers in a multinational company / La relación entre liderazgo transformacional, compromiso afectivo e intención de rotación de los trabajadores en una compañía internacional. International Journal of Social Psychology: Revista de Psicología Social, 35(1), 100–115. https://doi.org/10.1080/02134748.2019.1682292
Maneechaeye, P. (2020). The Development of Turnover Intention Prediction Model for Out-of-Office Workers in Thailand. Journal of Multidisciplinary in Social Sciences, 16(3), 67–73. https://so03.tci-thaijo.org/index.php/sduhs/article/view/268139
Mielniczuk, E., & Łaguna, M. (2018). The factorial structure of job-related affective well-being: Polish adaptation of the Warr’s measure. International Journal of Occupational Medicine and Environmental Health. https://doi.org/10.13075/ijomeh.1896.01178
Mitchell, T. R., Holtom, B. C., Lee, T. W., Sablynski, C. J., & Erez, M. (2001). Why people stay: Using job embeddedness to predict voluntary turnover. Academy of Management Journal, 44(6), 1102–1121. https://psycnet.apa.org/record/2002-00577-002
Nabilah, F., Luturlean, B. S., & Pradana, M. (2024). Research trends on job satisfaction and employee turnover intention: A bibliometric analysis. Journal of Information Systems Engineering and Management, 2025(6s). https://doi.org/10.52783/jisem.v10i6s.749
Nantamu, S., Grazi, A., & Cromie, S. (2025). Testing turnover intentions and organizational justice on servant leadership: a validation of the servant leadership survey scale in sub-Saharan Africa. Leadership in Health Services, 38(5), 16–34. https://doi.org/10.1108/LHS-05-2024-0048
Narwaria, T., Dwivedi, R., Vashisht, A., Mishra, A., Saxena, P., Gupta, V., Singhal, A., & Raghuwanshi, S. (2024). A bibliometric analysis of employee turnover intention among IT sector employees. International Review of Management and Marketing, 14(6), 355–363. https://doi.org/10.32479/irmm.17067
Németh, Z., Deák, P., Szűcs, R., Makai, A., & Hock, M. (2024). Validation of the Hungarian version of the 6-item turnover intention scale among elderly care workers. Scientific Reports, 14(1), 15593. https://doi.org/10.1038/s41598-024-66671-0
Ngqeza, K., & Dhanpat, N. (2022). Organisational citizenship behaviours: Their influences on mineworkers’ turnover intention. Journal of Psychology in Africa, 32(1), 21–25. https://doi.org/10.1080/14330237.2021.2002037
Nguyen, P.-T., To, H.-T., Tran-Thien, G.-P., Duong-Vo, T.-L., & Nguyen-Le, L.-T. (2025). How motivation and Kaizen skills drive employee intent to stay: A cross-sectional study in the food and beverage industry. Journal of Asian Scientific Research, 15(1), 98–110. https://doi.org/10.55493/5003.v15i1.5332
Nonehkaran, E. A., Mozaffari, N., Iranpour, S., & Soola, A. H. (2023). Identifying the predictors of turnover intention based on nurse managers’ toxic leadership behaviors among nurses in Iran: a cross-sectional correlational study. BMC Health Services Research, 23(1), 1201. https://doi.org/10.1186/s12913-023-10046-0
Norizan, S., Arham, A. F., Firdhaus Arham, A., & Norizan, M. (2023). Exploring the research landscape of turnover intention: A bibliometric analysis. Information Management and Business Review, 15(3), 361–372. https://doi.org/10.22610/imbr.v15i3(I).3546
Nowak, M., & Zajkowski, R. (2025). An Integrated Structural Equation Modelling and Machine Learning Framework for Measurement Scale Evaluation—Application to Voluntary Turnover Intentions. AppliedMath, 5(3), 105. https://doi.org/10.3390/appliedmath5030105
Parnoon, M., Abdolzahra, N., Esmaeel Hashemi, S., Beshlideh, K., & Parnoon, A. A. (2017). Designing and Testing a Model of Precedents and Outcomes of Occupational Commitment in personnel of Khuzestan Steel Company. Iran Occupational Health, 14(2), 114–126. https://doaj.org/article/701950c7f9cc4dccadb1a4486b3080ff
Rathi, N., & Lee, K. (2017). Understanding the role of supervisor support in retaining employees and enhancing their satisfaction with life. Personnel Review, 46(8), 1605–1619. https://doi.org/10.1108/PR-11-2015-0287
Redelinghuys, K. (2021). Impact of positive practices on turnover intention, in-role performance and organisational citizenship behaviour. SA Journal of Industrial Psychology, 47. https://doi.org/10.4102/sajip.v47i0.1872
Redelinghuys, K. (2025). Assessing the Impact of Person-Environment fit on Turnover Intention Through Multiple Linear Regression. Psychological Reports, 128(6), 4641–4662. https://doi.org/10.1177/00332941231219957
Redelinghuys, K., Rothmann, S., & Botha, E. (2019). Workplace flourishing: Measurement, antecedents and outcomes. SA Journal of Industrial Psychology, 45. https://doi.org/10.4102/sajip.v45i0.1549
Sariyildiz, A. Y., Uysal, B., & Kamer, H. (2024). The effect of intolerance of uncertainty and worry on the intent to leave work among healthcare employees. SA Journal of Human Resource Management, 22. https://doi.org/10.4102/sajhrm.v22i0.2569
Sasaki, N., Tsuno, K., Kuroda, R., Imamura, K., Eguchi, H., Shimazu, A., & Kawakami, N. (2025). Workplace loneliness and job turnover: a 6-month prospective study. Journal of Occupational Health, 67(1). https://doi.org/10.1093/joccuh/uiaf009
Satardien, M., Jano, R., & Mahembe, B. (2019). The relationship between perceived organisational support, organisational commitment and turnover intention among employees in a selected organisation in the aviation industry. SA Journal of Human Resource Management, 17. https://doi.org/10.4102/sajhrm.v17i0.1123
Sehanovic, L., Hadziahmetovic, N., & Sehanovic, A. (2025). The Role of Support Mechanisms in Reducing Burnout and Turnover Intention: A Study of Healthcare Professionals. Eurasian Journal of Business and Economics, 18(35), 53–73. https://doi.org/10.17015/ejbe.2025.035.03
Serenko, A. (2023). The great resignation: The great knowledge exodus or the onset of the great knowledge revolution? Journal of Knowledge Management, 27(4), 1042–1055. https://doi.org/10.1108/JKM-12-2021-0920
Singh, S., Subramani, A. K., Rajasekhar, D., & Akbar, N. (2024). Workplace ostracism influencing turnover intentions: Moderating roles of perceptions of organizational virtuousness and authentic leadership. Acta Psychologica, 243, 104136. https://doi.org/10.1016/j.actpsy.2024.104136
Sinisterra, L., Peñalver, J., & Salanova, M. (2024). Connecting the organizational incomes and outcomes: A systematic review of the relationship between talent management, employee engagement, and turnover intention. Frontiers in Psychology, 15, 1–15. https://doi.org/10.3389/fpsyg.2024.1439127
Takata, K., & Kawamura, h. (2018). Relationships among turnover intention, role stressor and perceived organizational support for college student who work as part-time employees. Journal of Japan Industrial Management , 69(2), 47–60. https://doi.org/https://doi.org/10.11221/jima.69.47
Tan, S. J., Wider, W., Jiang, L., Udang, L. N., Sam, T. H., & Tanucan, J. C. M. (2024). Factors influencing millennial employees’ turnover intention in multinational corporations in Penang, Malaysia. Journal of Infrastructure, Policy and Development, 8(7), 3922. https://doi.org/10.24294/jipd.v8i7.3922
Thomas, B., & Lucas, K. (2019). Development and Validation of the Workplace Dignity Scale. Group & Organization Management, 44(1), 72–111. https://doi.org/10.1177/1059601118807784
Tobing, D. L., Amir, J., & Ahmadi, S. (2024). Strengthening research of turnover decreasing: bibliometric review. International Journal of Applied Finance and Business Studies, 11(4), 838–844. https://doi.org/10.35335/ijafibs.v11i4.232
Ulufer Kansoy, S. (2023). Moderating role of leader-member exchange in the effect of innovative work behavior on turnover intention. Zbornik Radova Ekonomskog Fakulteta u Rijeci: Časopis Za Ekonomsku Teoriju i Praksu/Proceedings of Rijeka Faculty of Economics: Journal of Economics and Business, 41(1), 183–204. https://doi.org/10.18045/zbefri.2023.1.183
Uygungil, S., Şahin, Y., Sökmen-Alaca, A. İ., Oktaysoy, O., Altıntaş, M., & Topçuoğlu, V. (2025). Assessing the Effect of Artificial Intelligence Anxiety on Turnover Intention: The Mediating Role of Quiet Quitting in Turkish Small and Medium Enterprises. Behavioral Sciences, 15(3), 249. https://doi.org/10.3390/bs15030249
Vance, R. J., Jaros, S., Becker, T. E., & McKay, A. S. (2020). Alternative Measures of Employee Commitment: Assessment of Predictive Validity for Performance and Turnover. Human Performance, 33(2–3), 164–190. https://doi.org/10.1080/08959285.2020.1759071
Vasconcellos, V., & Neiva, E. R. (2019). Efeitos de Expectativas de Futuro no Comprometimento Organizacional e Intenção de Desligamento. Psicologia: Teoria e Pesquisa, 35. https://doi.org/10.1590/0102.3772e3557
Wells-English, D., Giese, J., & Price, J. (2019). Compassion Fatigue and Satisfaction: Influence on Turnover Among Oncology Nurses at an Urban Cancer Center. Clinical Journal of Oncology Nursing, 23(5), 487–493. https://doi.org/10.1188/19.CJON.487-493
Xie, W., Zhao, X., Liu, X., Yang, X., Deng, Y., Zhang, Y., Zhang, C., & Gong, Y. (2024). Psychometric evaluation of the Chinese version of the nurse turnover intention scale: A translation and validation study. BMC Nursing, 23(1), 792. https://doi.org/10.1186/s12912-024-02459-x
Xu, Q., & Chen, X. (2023). Development of job characteristics questionnaire for railway employees and test on its reliability and validity. DOAJ Directory of Open Access Journals, 36(4), 347–353. https://doi.org/10.11886/scjsws20230428001
Yildiz, E., & Seren, Ş. (2024). Cerrahi Ekiplerde Ekip Çalışması Tutumunun İş Doyumu ve İşten Ayrılma Niyeti Üzerine Etkisi. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi, 134–147. https://doi.org/10.46483/deuhfed.1127749
Zimmerman, R. D., Swider, B. W., & Boswell, W. R. (2019). Synthesizing content models of employee turnover. Human Resource Management, 58(1), 99–114. https://doi.org/10.1002/hrm.21938
Živković, A., Pap Vorkapić, A., & Franjković, J. (2024). Charting a Path to Sustainable Workforce: Exploring Influential Factors behind Employee Turnover Intentions in the Energy Industry. Sustainability, 16(19), 8511. https://doi.org/10.3390/su16198511
Descargas
Publicado
Número
Sección
Licencia
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
La revista se acoge a la licencia Licencia Atribución (CC BY), permitiendo la posibilidad de copiar, distribuir, exhibir, y producir obras derivadas, siempre y cuando se reconozca y cite al autor.
