Aplicaciones de la inteligencia artificial en la gestión de destinos turísticos sostenibles: una revisión sistemática
DOI:
https://doi.org/10.5281/zenodo.17555728Palabras clave:
gestión turística, sostenibilidad, tecnologías emergentesResumen
El estudio tuvo como objetivo analizar, de manera sistemática, las aplicaciones, beneficios, desafíos y tendencias futuras de la inteligencia artificial (IA) en la gestión de destinos turísticos sostenibles. Para ello, se llevó a cabo una revisión de la literatura siguiendo el protocolo PRISMA, que incluyó estudios científicos publicados entre 2020 y 2024 en bases de datos como Web of Science, Scopus, SciELO y PubMed. El proceso de selección de artículos se realizó en dos etapas: primero, un cribado de títulos y resúmenes; posteriormente, una evaluación detallada del texto completo. El análisis final se basó en 25 publicaciones científicas, que representaron el cuerpo de esta investigación. Los resultados mostraron que la IA contribuye de manera positiva a la sostenibilidad mediante el monitoreo ambiental, la optimización energética, la predicción de flujos turísticos y la gestión de residuos. Sin embargo, existen desafíos significativos, como la elevada inversión inicial, las brechas digitales y la falta de marcos éticos y métricas estandarizadas para evaluar el impacto de la IA. Esta investigación ofrece un marco integral para guiar a gestores y responsables políticos, al tiempo que resalta las áreas que requieren mayor atención en futuras investigaciones.
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Derechos de autor 2025 Yolanda Lorena Paredes Andrade, Karla Elizabeth Morales Jacome, Carlos Aníbal Manosalvas Vaca
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